Whether you're looking into a security system for your home or business, you're making an investment. There's a lot at stake because the decisions you make will have an impact on the safety of your family or employees. It pays to know what you need.

Five Tips for Becoming an Informed Customer:

1. Have some idea of what kind of intrusion or fire detection you want for your home or business. If you turn all decisions over to the dealer - whose input should be extensive but not overbearing - your system will reflect the dealer's preference rather than yours.
2. Talk with friends, relatives and business colleagues who already have a security system and know the ins and outs of the process.
3. Don't be afraid to express high expectations. A good security professional will spend time listening to your concerns - large or small. If they just come in, count doors and windows and give you a price, they're not interested in your safety.
4. Ask questions and expect answers. It's all right if the salesperson doesn't have the answer right away. But you should expect to get answers back in a reasonable time.
5. Listen for clear statements about what the company can and cannot do. A reputable dealer will be candid, explaining how your demands will affect the installation's design and cost. When you're clear about what you want, the dealer will be clear about costs.